About our Sock Monkeys
Copyright & Privacy
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All prices are in Australian Dollars (AUD). Delivery charges are not included in the prices of the sock monkeys and are added in the shopping cart.
Postage and Delivery
Monkey and Me delivers Australia wide. Postage is a flat rate of $5 anywhere in Australia.
Once an order has been placed and payment confirmation has been received by us, your parcel will be dispatched via Australia Post.
We know that prompt delivery is very important and if there is a delay for processing your order for some reason, we will notify you by your ordering email. Monkey and Me accepts no responsibility for lost or damaged stock in transit. You may select the registered post option. Delivery times will vary depending on your location. We endeavour to get your order to you as soon as possible however some remote areas may take a little longer.
The Sock Monkey orphanage is located in Perth, Australia, well known for its beautiful beaches, natural resources, Margaret River Wine Region but it is the most isolated city in the world so please think about how long it takes to drive from Perth to your place. See www.austpost.com.au for more info.
We are happy to have our sock monkeys travel and be delivered overseas. Please contact us to confirm delivery costs and estimated delivery times. You can look up postage costs www.austpost.com.au (one sock monkey is less than 250grams and is posted in a satchel not a box) Please allow time, sock monkeys need to get a passport too. International customers are responsible for their own local duties and taxes.
Same Day Delivery
Unless you live in the same street as the sock monkey orphanage, not possible, sorry.
Returns and Exchanges Policy
We really think that you are going to love your sock monkey. All of our sock monkeys are handmade which makes them all uniquely different, we think this adds to the character and charm. Happy customers are very important to Monkey and Me so if you are not 100% satisfied with your purchase, please contact us. Returns are to be pre-approved by Monkey and Me. Instructions for the return will be given by email once approved.
Please note that we are bound by the returns policies set out by the Australian regulations.
Out of Stock
All sock monkeys offered on our website are subject to availability. We will try to maintain 100% accuracy of monkey levels in the shopping cart, however this will not always be possible. If we do not have your chosen sock monkey in stock, we will let you know how long it will take to get it in stock or offer an alternative. You will then have the option to either cancel your order and obtain a refund or wait for the sock monkey to be sent. We are dependent on the availability of quality and well priced socks. Because our products are all handmade we do run out of particular colours and if we can’t get those socks again, sadly, it means extinction for that line of sock monkey.
The nature of being handmade
All handmade products are unique due to variations of colour and/or pattern in the socks used, therefore no two products will ever be completely identical. Pattern variations and slight differences in the socks used, however, every effort will be made to make them consistent with the product images shown. Due to variations in colour and calibrations of monitors and printers, the colours of the threads and socks may vary somewhat from what you see on screen.
Sock Monkeys are like humans, they’re not perfect. All humans have lop sided ears and as we are made from the same genetic material (almost) sock monkeys also have lop sided ears, plus other imperfections.
Extra care has been taken when sewing your handmade sock monkey but please be gentle with your monkey. If you do throw it up in the air by the tail or pull its arms enough times, you may hurt your sock monkey. Please love them very much with hugs rather than tugs.
At this moment we’re focused on finding our current sock monkeys a home. Please do contact us for any requests or colours you would like to see. Right now we're really into stripes!
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