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About our Sock Monkeys
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Shopping Online

Shopping online at Monkey and Me is a secure and easy process:

  1. Browse the products on the website
  2. To purchase any items, click the “Adopt Me” button shown on each product page  
  3. Then check out using the online secure shopping cart and pay with either credit card or paypal
  4. Your order will be processed and Monkey posted once the funds have cleared

Payment Options

All prices are in Australian Dollars (AUD). It is FREE SHIPPING so no amount will be added for shipping 

  1. Payment with credit card is through a secure and certified merchant facility. You can purchase with confidence. 
  2. PayPal is easy, free and secure - it allows you to conveniently and securely shop online with your credit card without sharing sensitive financial information. Your order will be processed once the funds have cleared.  For more information about this method of payment, please visit www.paypal.com.au
  3. *Australian buyers, you may also choose to pay by bank deposit. If you choose to pay by direct bank transfer an automatic response email will provide you with our bank details so that you can directly deposit payment into our bank account straight away.  As soon as payment clears the sock monkeys are on their way to you. 

Postage and Delivery

Monkey and Me offers free shipping. Totally free. 

Once an order has been placed and payment confirmation has been received by us, your parcel will be dispatched via Australia Post.

We know that prompt delivery is very important and if there is a delay for processing your order for some reason, we will notify you by your ordering email. Monkey and Me accepts no responsibility for lost or damaged stock in transit. Delivery times will vary depending on your location. We endeavour to get your order to you as soon as possible however some remote areas may take a little longer.  

The Sock Monkey orphanage is located in Perth, Australia, well known for its beautiful beaches, natural resources, Margaret River Wine Region but it is the most isolated city in the world so please think about how long it takes to drive from Perth to your place. See www.austpost.com.au for more info.

Overseas Deliveries

We currently post Sock Monkeys to Australia, New Zealand, United States of America, United Kingdom, Canada, Singapore, Germany, Ireland, Netherlands, France, Spain, Sweden, Hong Kong and Japan. We are happy to have our sock monkeys travel and be delivered overseas. Please allow time, it can be as fast as a week and up to 3 weeks. It depends where you live in relation to the major transport hubs in your country! We've already organised the sock monkey's passports! International customers are responsible for their own local duties and taxes. 

Same Day Delivery

Unless you live in the same street as the sock monkey orphanage, not possible, sorry. 

Returns and Exchanges Policy

We really think that you are going to love your sock monkey.  All of our sock monkeys are handmade which makes them all uniquely different, we think this adds to the character and charm. Happy customers are very important to Monkey and Me so if you are not 100% satisfied with your purchase, please contact us. Returns are to be pre-approved by Monkey and Me. Instructions for the return will be given by email once approved. 

Please note that we are bound by the returns policies set out by the Australian regulations.

Out of Stock 

All sock monkeys offered on our website are subject to availability. We will try to maintain 100% accuracy of monkey levels in the shopping cart, however this will not always be possible. If we do not have your chosen sock monkey in stock, we will let you know how long it will take to get it in stock or offer an alternative. You will then have the option to either cancel your order and obtain a refund or wait for the sock monkey to be sent. We are dependent on the availability of quality and well priced socks. Because our products are all handmade we do run out of particular colours and if we can’t get those socks again, sadly, it means extinction for that line of sock monkey. 

The nature of being handmade

All handmade products are unique due to variations of colour and/or pattern in the socks used, therefore no two products will ever be completely identical. Pattern variations and slight differences in the socks used, however, every effort will be made to make them consistent with the product images shown. Due to variations in colour and calibrations of monitors and printers, the colours of the threads and socks may vary somewhat from what you see on screen.

Sock Monkeys are like humans, they’re not perfect. All humans have lop sided ears and as we are made from the same genetic material (almost) sock monkeys also have lop sided ears, plus other imperfections. 

Extra care has been taken when sewing your handmade sock monkey but please be gentle with your monkey. If you do throw it up in the air by the tail or pull its arms enough times, you may hurt your sock monkey. Please love them very much with hugs rather than tugs. 

Personalised Products

At this moment we’re focused on finding our current sock monkeys a home. Please do contact us for any requests or colours you would like to see. Right now we're really into stripes!

 




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